How A Medical Phone Call Answering Service Can Help Your Practice This Holiday Season

Posted on: 11 December 2019

If you run a doctor's office or any kind of health care facility, you obviously know how important it is for your patients to reach you in a timely fashion. Still, you probably get a lot of phone calls for simple issues like the common cold that doesn't require immediate attention from one of the doctors. If you want to keep things under control during the busy holiday season, one possible solution is to hire a medical phone call answering service. Here's how such a service could assist you.

Stay on Top of Increased Call Volume During the Holidays 

The holiday season can sometimes result in increased phone calls or visits to the doctor's office for a couple of reasons. First, there are plenty of college students or other groups of people who might have gone to another city or state but are now home for the holidays. If you are still their main health care provider, they are going to want to reach out and schedule a check-up while they are home.

The other reason there might be an increase in people needing assistance is because the holidays bring so many people together. Yes, that can be fun, but it's also a great way to spread the flu or the common cold. You'll start fielding more phone calls right about the same time the holiday party schedule kicks into high gear, and people start coughing or sneezing around each other.

Give Your Secretaries and Other Non-Crucial Staff Some Time Off for the Holidays

Your medical staff deserves a break this holiday season, just like everyone else. If you want to let your secretaries take some time off, you can hire a medical phone call answering service to mind any incoming calls until the appropriate person comes in to retrieve or forward the messages. Critical or emergency situations can still have a direct line, but basic scheduling or the calling in of a prescription can be handled by the answering service.

Protect Your Own Time

While your first priority is your patients and your second priority is your staff or team, don't forget to make yourself a priority as well this holiday season. Every doctor needs at least a day or two to kick back and relax with family and friends. Go ahead and indulge in a little personal time during this festive season. If an emergency occurs, the medical answering service can contact you directly on your mobile phone or dispatch a nurse or another employee to take care of the situation